TERMS & CONDITIONS

To make a booking or enquiry please click here or contact the conference and events sales manager on 0114 2210239, Monday – Friday from 8.30am - 5.00pm

Booking Confirmation

• Bookings will only be confirmed upon receipt of written confirmation and an appropriate deposit if relevant.

• Bookings will be treated as provisional until the client sends written confirmation and any deposit requested by Paternoster Ltd, which should be received within 14 days of the original booking. Please note deposits are non-refundable, and are credited against the final invoice.

• A contract will be issued on acceptance of your booking by Paternoster Ltd which outlines agreed arrangements hire charges for facilities and catering as well as a payment schedule.

Price

• All prices for conferencing and catering are inclusive of VAT (at the current rate).

• The price payable by the customer for a function shall be calculated on the final number of guests given by the customer or the number actually attending, whichever is greater.

• If a customer’s booking is accepted on the basis that a minimum number of persons will attend the function, the amount payable by the customer shall be calculated on such minimum number or the actual number attending, whichever is the greater.

• For buffets a minimum of 80% of the number of people attending the function must be catered for.

• Any additional services provided on the day of the event, but not ordered in advance will be charged at the company’s standard rates.

• All prices are subject to revision at any time.

Payment Terms

• Payment of the invoice balance is due in full prior to the event unless credit has previously been arranged.

• Any outstanding charges for additional equipment will be invoiced after the event.

• Credit Terms are only available subject to a satisfactory credit check.

• Invoices are due and payable in full within 28 days of the invoice date not withstanding any query by the customer as to the amount of the invoice.

• Cheques should be made payable to “Paternoster Ltd”.

• In certain circumstances full payment will be required in advance.

Interest

• Interest on overdue invoices shall accrue from the date when payment becomes due until the day of the payment at a rate of 3% above the Unity Bank base rate.

Cancellation

• Any cancellations or postponements should be verbally advised to the Conference Office or a Duty Manager in the first instance.

• All cancellations or reductions must be confirmed in writing and the facilities you reserved cannot be released for resale until this is received and acknowledged.

• Should the customer wish to cancel or reduce numbers, please note the following scale of charges, calculated as a percentage of the total booking value.

Client Notification Period Charge Made

28 days – 3 months prior to the event 25% of invoice total

8 days – 27 days prior to the event 50% of invoice total

7 days or less prior to the event 100% of total invoice

No reductions will be accepted within 48 hours of the function date.

Cancellation by The Company

The Company reserves the right to cancel any booking at any time, giving such notice as is practical.

Liability

• Every reasonable effort will be made by The Company to adhere to confirmed arrangements. The Company reserves the right at its sole discretion to alter, omit or change arrangements should it be found necessary to do so and shall have no liability whatsoever to the customer, save refund of any monies not expended.

• The Company shall not be liable for any matter, whatsoever, that is beyond its control and shall not in any circumstances, be responsible for any consequential, or indirect loss that may be incurred by the customer, or their guests, associates and agents, or any third party.

• The customer will be liable for and cover any costs incurred for damage, loss or injury, howsoever caused by the customer or their guests, to the employees of the company, or the property, furnishings, utensils and equipment of the company. The customer is responsible for all the members of his/her party.

• All customers running an event or function are responsible for and must ensure compliance with The Company’s Health & Safety policy, a copy of which is available on request.

• The Company accepts no liability for the property of customers, or their guests.

• Cloakrooms and coat rails are provided for the convenience of the customers and guests, but any goods deposited are left at the owner’s risk.

• The Company will not be liable for any typographical, clerical, or other error or omission in any sales literature, quotation, price list, acceptance offer or other document. Any such error shall be subject to correction.

• Function rooms are allocated on the basis of customer requirements and the number of persons expected to attend the function. Should the number of guests increase or decrease dramatically, the company reserves the right to assign the event to an alternative room.

• The Company shall where reasonably possible assist the storage of equipment, but will not accept liability for loss or damage to any item stored howsoever caused.

Technical Support

• Any technical equipment booked will be in position prior to your event commencing ready for your use, a member of our technical staff will be available if required to guide clients through its use.

• The assistance of technicians will be available if the equipment becomes faulty.

• The technicians will attend your event if they have been specifically booked, however it should be noted that the prices quoted for equipment hire do not include provision for technical support throughout your event. Should this be required it will be charged at an hourly rate and must be booked 28 days in advance of the event.

Catering Provision

• Catering for all events can only be supplied by Paternoster Ltd, please confirm detailed requirements for food and drink refreshments at time of booking.

• No wines or spirits may be brought onto the premises by the customer or their guests for consumption on the premises, unless prior consent with Paternoster Ltd has been obtained, for which a charge will be made for corkage.

Finishing Times

Finishing times for your event must be agreed at the time when the booking is made. All times must be adhered to and clients are asked to abide by the drinking up regulations that state that all beverages must be finished within 20 minutes of the bar closing.

Acceptance

The making of a booking with us, however confirmed, shall be deemed as acceptance of the above terms and conditions. This contract shall be governed by English Law and shall be subject to the sole jurisdiction of the English Courts.