Safety measures update
We have been working hard to put essential measures in place
so we can safely welcome you through our doors, show you great film and serve you delicious food.
It’s incredibly important for us to provide a place for you to enjoy and unwind in during these most unusual times.
Below, you’ll find more information on everything we are implementing, so you know what to expect when you return.
We are closely monitoring government guidelines to make sure we are always up to date and prioritising the health and safety of our customers and employees.
The information on
this page will be updated regularly as circumstances and Government guidelines
change – please check this page before your visit for the most up to date
What we’re doing to keep you safe
- Reduced capacity and socially distanced seating in our cinemas and café bar
- Hand sanitiser stations located throughout the building
- Table service in our café bar
- Track and trace system to help assist the NHS if needed
- Clear signage and one-way systems around the building
- Additional staff to help you stay safe
- Increased and additional cleaning
- All our staff have been provided with PPE and additional training on safety measures, hygiene standards and new procedures
- Staggered screenings times to manage the entering and exiting of cinemas
- Deep cleaning of the building before re-opening
- Increased waste bins located around the building
- Upgraded our air conditioning system to only circulate fresh air
- Don’t visit if you have any symptoms of Coronavirus
- Book your cinema tickets online before visiting
- Use contactless payment where possible
- Wash your hands regularly and take advantage of our hand sanitising stations located throughout the building
- Wear a face covering inside the building, unless you are eating or drinking
- Keep a safe distance from others and follow our one-way system markers around the building
How you can help us
We have reduced the capacity in all our cinemas by 75% to help you socially distance during your visit.
You will be asked to leave two seats free between your household or support bubble and the next. Every other row of seating will also be blocked off, so there will be no one sat directly behind or in front of you.
Screenings times will also be staggered to ensure the entering and exiting of cinemas is kept to one cinema at a time.
We are advising everyone to book online before visiting the cinema due to the reduced seating capacity. To help you do this, we have removed all online booking fees.
We have reduced the number of tickets a person can purchase at any one time for each of our screenings to six. This follows the latest Government restrictions of meeting indoors with groups of six or less.
Seat reservations will not be possible as our booking system is not able to operate the advanced social distancing we have put in place. Please arrive in plenty of time for your screening to make sure you are seated with your household or support bubble and can be socially distanced from other groups in the spaces available.
Tickets – once you’ve booked online, you won’t need to print your ticket when you arrive. To aid social distancing and our health and safety practices, we will just ask to see proof of purchase via your phone or printed email confirmation. To help us with this, please make sure all your party arrives to be seated within the cinema at the same time.
Wheelchair spaces will be available to book. Please call Box Office to arrange this alongside pre-booking any companion seats. If you have any specific accesses needs, please contact our Box Office team prior to your visit.
For ticket holders who cannot attend due to illness or have any symptoms of COVID19, we have changed our refund policy to offer an exchange or refund on request. If you are not sure when you will be able to return to the cinema, there is also the option to donate the price of your ticket to the Showroom, as a registered charity.
In the event the Government once again closes indoor hospitality venues due to an increase in infection levels, an exchange or full refund will be available to anyone who has pre-ordered tickets.
If you are concerned about returning to the cinema and would like to visit to see the new measures in place, before watching a film, we are more than happy to show you around and answer any questions you may have. Please call or email the Box Office or call 0114 275 7727 to arrange your visit.
Entering the building and getting around
The maximum number of people we can accept into the building as a group is six.
For anyone visiting our café bar, we are now required to take the contact details of ALL customers aged over 16 in case they are needed for NHS Track and Trace.
To help you navigate our cinema and café bar safely we have put in place one-way systems with signage on entrances and exits. Our staff will also be on hand to help point you in the right direction and make sure you stay safe and socially distanced during your visit.
Hand sanitiser stations
Keeping your hands clean is key. We ask that you wash your hands regularly while with us and use the hand sanitiser stations that have been installed around the building.
Customer toilets will be regularly checked throughout the day and cleaned every hour. Due to the size of our bathroom facilities, we are operating a two people in and two people out system, meaning only two people can be inside the facilities at the same time. Please check by opening the toilet door and if it’s busy, wait outside the room until someone leaves.
Only one person, household, or support bubble will be able to use our lift at any one time.
We have removed a number of tables and chairs within our café bar so you can sit 2 metres apart from others.
Table service has been introduced so you can enjoy the whole dining experience from the comfort of your table. On arrival, you will be greeted by a member of staff and seated at a table appropriate for your group size.
The maximum number of people we can accept as a group is six.
We are now required to take the contact details of ALL customers aged over 16 for NHS track and Trace.
Our tables and chairs will be sanitised after each use and be clearly marked when ready to use.
Our kitchen operates at a 5-star food and hygiene safety standard, and we will continue to build on our high standards with increased cleaning routines.
All staff are required to hand wash and sanitise regularly and have been retrained in our new procedures and safety guidelines.
Booking in advance is available by completing our café bar contact form or you can pop in to see if tables are available on the day.
Additional cleaning and PPE
In the cinema, extra time will be allowed to carry out thorough cleaning between each screening. We have employed an extra cleaner to work throughout the day to clean and sanitise all contact points regularly. Areas of heavy use such as stairways and foyer spaces will also receive additional cleaning throughout the day. Customer toilets will be patrolled regularly and cleaned every hour.
In the café bar, tables and chairs will be thoroughly cleaned in between each use and be clearly marked when ready to use.
All staff are required to hand wash and sanitise regularly and have been provided with PPE and additional training on safety measures, hygiene standards and new procedures to make sure they can provide a safe service. Part of their training includes an online e-learning module and assessment test on COVID 19 created by the UK Cinema Association.
The building has been deep cleaned before re-opening, and additional waste bins have been located around both the cinema and café bar. We have also upgraded our air conditioning system to circulate fresh air only.
Automatic hand sanitising stations have been installed at all entrances and exits, alongside additional sanitising points throughout the building, including all cinema screens.
Our supervisors and managers will audit our systems daily to ensure we are achieving our hygiene controls.
For further information on the health and safety measures we have in place, please download our welcome back document.
If you have a question that isn't answered above, please email us or call 0114 275 7727.
For the latest local rules and restrictions please visit Sheffield City Council’s website.
The page was last updated on 2 June 2021.
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