Safety measures at the Showroom

Providing a safe place

Our passion and enthusiasm for showing fantastic film and welcoming you into our space is as strong as ever. Our priorities still remain the same and we are committed to providing our employees and customers with a safe, enjoyable space.

The wearing of face coverings is not mandatory in Showroom for staff or customers. However, if you wish to wear a mask, your decision will be respected.

Seating in our auditoriums and meeting rooms is not restricted and social distancing measures will not be enforced.

Full details of our healthy and safety measures can be found below.

If you have any questions, comments or concerns on your upcoming booking, please don’t hesitate to get in touch.

We look forward to seeing you again soon.

The way we operate will be continually reviewed and the information on this page will be updated regularly as circumstances and Government guidelines change – please check this page before your visit for the most up to date information.

What we’re doing to keep you safe

  • Hand sanitiser stations located throughout the building
  • Increased cleaning
  • All our staff have been provided with additional training on hygiene standards
  • Increased waste bins located around the building

  • How you can help us

    H&S graphic - July 2021

  • Don’t visit if you have any symptoms of Coronavirus or test positive using a lateral flow test
  • Book your cinema tickets online before visiting
  • Use contactless payment where possible
  • Wash your hands regularly and take advantage of our hand sanitising stations located throughout the building
  • Wear a face covering if you want to


At Showroom we still want to go above and beyond the Government's safety recommendations.

If you are concerned about sitting too close to other people, please speak to our Box office team who will be able to advise you on our quieter screenings.

Seat reservations are now available on film screenings at weekends and after 5pm on weekdays.

We are advising everyone to book online before visiting the cinema.

Tickets – once you’ve booked online, you won’t need to print your ticket when you arrive. To aid social distancing and our health and safety practices, we will just ask to see proof of purchase via your phone or printed email confirmation. To help us with this, please make sure all your party arrives to be seated within the cinema at the same time.

Wheelchair spaces will be available to book. Please call Box Office (0114 275 7727) to arrange this alongside pre-booking any companion seats. If you have any specific accesses needs, please contact our Box Office team before your visit.

For ticket holders who have any symptoms of COVID19, please let us know as soon as possible, before your screening is due to take place and we will be able to offer an alternative ticket. If you are not sure when you will be able to return to the cinema, there is also the option to donate the price of your ticket to the Showroom, as a registered charity.

In the event the Government once again closes indoor hospitality venues due to an increase in COVID 19 infection levels, an exchange or full refund will be available to anyone who has pre-ordered tickets.

Hand sanitiser stations

Keeping your hands clean is key. We ask that you wash your hands regularly while with us and use the hand sanitiser stations that have been installed around the building.


Customer toilets will be regularly checked throughout the day. Due to the size of our bathrooms, we ask that you try to socially distance where possible. In our smaller bethrooms, please wait outside the room if more than two people are already using the facilities.

Café Bar

When you enter the café bar, please find a free clean table and then place your order at the bar.

Our kitchen operates at a 5-star food and hygiene safety standard, and we will continue to build on this.

All staff are required to hand wash and sanitise regularly.

Booking in advance is available by completing our café bar contact form or you can pop in to see if tables are available on the day.

Additional cleaning and PPE

All staff are required to hand wash and sanitise regularly and have been provided with additional training on hygiene standards to make sure they can provide a safe service. Part of their training includes an online e-learning module and assessment test on COVID 19 created by the UK Cinema Association.

Additional waste bins have been located around both the cinema and café bar. We have also upgraded our air conditioning system.

Automatic hand sanitising stations have been installed at all entrances and exits, alongside additional sanitising points throughout the building, including all cinema screens.

Our supervisors and managers will audit our systems daily to ensure we are achieving our hygiene controls.

If you have a question that isn't answered above, please email us or call 0114 275 7727.

For the latest local rules and restrictions please visit Sheffield City Council’s website.

The page was last updated on 21 October 2022.


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