Safety measures at the Showroom

Providing a safe place for you to enjoy.

Our passion and enthusiasm for showing fantastic film and welcoming you into our space remains as strong as ever. Our priorities still remain the same and we are committed to providing our employees and customers with a safe, enjoyable space.

The wearing of face coverings is not mandatory in Showroom for staff or customers. However, if you wish to continue wearing a mask, your decision will be respected.
Seating in our auditoriums and meeting rooms is not restricted and social distancing measures will not be enforced.
Our safety measures include:
  • Enhanced cleaning every morning using a cleaning agent proven to kill Covid-19.
  • Regular sanitisation of parts of the building that are regularly touched.
  • Cleaning of our auditoriums between screenings.
Full details of our healthy and safety measures can be found below.

If you have any questions, comments, or concerns on these changes or any upcoming bookings, please don’t hesitate to get in touch.

We look forward to seeing you again soon.

The way we operate will be continually reviewed and the information on this page will be updated regularly as circumstances and Government guidelines change – please check this page before your visit for the most up to date information.

What we’re doing to keep you safe

  • Hand sanitiser stations located throughout the building
  • Clear signage around the building
  • Additional staff to help you stay safe
  • Increased and additional cleaning
  • All our staff have been provided with additional training on safety measures, hygiene standards and new procedures
  • Increased waste bins located around the building

  • How you can help us

    H&S graphic - July 2021

  • Don’t visit if you have any symptoms of Coronavirus or test positive using a lateral flow test
  • Book your cinema tickets online before visiting
  • Use contactless payment where possible
  • Wash your hands regularly and take advantage of our hand sanitising stations located throughout the building
  • Wear a face covering if you want to
  • Keep a safe distance from others


At Showroom we still want to go above and beyond the Government's safety recommendations. This is why we have continued with our enhanced cleaning routines.

We returned to full capacity seating on Monday 3 May. If you are concerned about sitting too close to other people, please speak to our Box office team who will be able to advise you on our quieter screenings.

Seat reservations are now available on film screenings.

We are advising everyone to book online before visiting the cinema.

Tickets – once you’ve booked online, you won’t need to print your ticket when you arrive. To aid social distancing and our health and safety practices, we will just ask to see proof of purchase via your phone or printed email confirmation. To help us with this, please make sure all your party arrives to be seated within the cinema at the same time.

Wheelchair spaces will be available to book. Please call Box Office (0114 275 7727) to arrange this alongside pre-booking any companion seats. If you have any specific accesses needs, please contact our Box Office team before your visit.

For ticket holders who cannot attend due to illness or have any symptoms of COVID19, please let us know as soon as possible and we will be able to offer an alternative ticket. If you are not sure when you will be able to return to the cinema, there is also the option to donate the price of your ticket to the Showroom, as a registered charity.

In the event the Government once again closes indoor hospitality venues due to an increase in infection levels, an exchange or full refund will be available to anyone who has pre-ordered tickets.

If you are concerned about returning to the cinema or the recent changes we have made and would like to visit to see the updated measures in place before watching a film, we are more than happy to show you around and answer any questions you may have. Please email the Box Office or call 0114 275 7727 to arrange your visit.

Hand sanitiser stations

Keeping your hands clean is key. We ask that you wash your hands regularly while with us and use the hand sanitiser stations that have been installed around the building.


Customer toilets will be regularly checked throughout the day. Due to the size of our bathrooms, we ask that you try to socially distance where possible. Please wait outside the room if more than 2 people are already using the facilities.


Only one person, household, or group will be able to use our lift at any one time.

Café Bar

When you enter the café bar, please find a free clean table and then place your order at the bar.

Our kitchen operates at a 5-star food and hygiene safety standard, and we will continue to build on our high standards with increased cleaning routines.

All staff are required to hand wash and sanitise regularly and have been retrained in our new procedures and safety guidelines.

Booking in advance is available by completing our café bar contact form or you can pop in to see if tables are available on the day.

Additional cleaning and PPE

In the cinema, extra time will be allowed to carry out thorough cleaning between each screening. Showroom employees will be sanitising all contact points regularly throughout the day. Areas of heavy use such as stairways and foyer spaces will also receive additional cleaning. Customer toilets will be patrolled regularly.

All staff are required to hand wash and sanitise regularly and have been provided with additional training on safety measures, hygiene standards and new procedures to make sure they can provide a safe service. Part of their training includes an online e-learning module and assessment test on COVID 19 created by the UK Cinema Association.

Additional waste bins have been located around both the cinema and café bar. We have also upgraded our air conditioning system.

Automatic hand sanitising stations have been installed at all entrances and exits, alongside additional sanitising points throughout the building, including all cinema screens.

Our supervisors and managers will audit our systems daily to ensure we are achieving our hygiene controls.

If you have a question that isn't answered above, please email us or call 0114 275 7727.

For the latest local rules and restrictions please visit Sheffield City Council’s website.

The page was last updated on 14 April 2022.


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