Safety measures at the Showroom
It’s incredibly important for us to provide a safe place for you to enjoy.
With Government changes to social distancing and Coronavirus restrictions due to change on Monday 19 July, we have reviewed our risk assessments and how we will operate across the building from this date.
Our priority is the same as when we reopened last September - the safety of our employees and customers. With this in mind we have thought very carefully about how we want to proceed as a venue. We have reviewed the new guidelines, the way we currently work and feedback from customers and employees before finalising these plans.
Below, you’ll find more information on the small changes we have made to gradually increase our capacity. These include moving from 2 metre to 1 metre+ social distancing, increasing capacity in our cinemas from 25% to 50% and removing table service in our café bar. We will still be encouraging face coverings whilst inside the building and operating with increased measures in place. None of the below points are mandatory for our guests, but we would like as many people as possible to help us keep our employees and customers safe.
The way we operate will be continually reviewed and the information on this page will be updated regularly as circumstances and Government guidelines change – please check this page before your visit for the most up to date information.
What we’re doing to keep you safe
- Reduced capacity and socially distanced seating in our cinemas and café bar
- Hand sanitiser stations located throughout the building
- Optional NHS Test and Trace for customers who wish to use it
- Clear signage around the building
- Additional staff to help you stay safe
- Increased and additional cleaning
- All our staff have been provided with PPE and additional training on safety measures, hygiene standards and new procedures
- Staggered screenings times to manage the entering and exiting of cinemas
- Increased waste bins located around the building
- An upgraded air conditioning system that circulates fresh air
- Don’t visit if you have any symptoms of Coronavirus or test positive using a lateral flow test
- Book your cinema tickets online before visiting
- Use contactless payment where possible
- Wash your hands regularly and take advantage of our hand sanitising stations located throughout the building
- Wear a face covering inside the building, unless you are seated in the cafe bar or eating or drinking in the cinema
- Keep a safe distance from others
How you can help us
We have reduced the capacity in all our cinemas by 50% to help you socially distance during your visit.
You will be asked to leave two seats free between you and you group and the next. Every row will operate with checkerboard style seating, so there will be no one sat directly behind or in front of you.
Screenings times will also be staggered to ensure the entering and exiting of cinemas is kept to one cinema at a time.
We are advising everyone to book online before visiting the cinema due to the reduced seating capacity. To help you do this, we have removed all online booking fees.
Seat reservations will not be possible as our booking system is not able to operate the advanced social distancing we have put in place. Please arrive in plenty of time for your screening to make sure you are seated with the rest of your group and can be socially distanced from others in the spaces available.
Tickets – once you’ve booked online, you won’t need to print your ticket when you arrive. To aid social distancing and our health and safety practices, we will just ask to see proof of purchase via your phone or printed email confirmation. To help us with this, please make sure all your party arrives to be seated within the cinema at the same time.
Wheelchair spaces will be available to book. Please call Box Office (0114 275 7727) to arrange this alongside pre-booking any companion seats. If you have any specific accesses needs, please contact our Box Office team before your visit.
For ticket holders who cannot attend due to illness or have any symptoms of COVID-19, we have changed our refund policy to offer an exchange or refund on request. If you are not sure when you will be able to return to the cinema, there is also the option to donate the price of your ticket to the Showroom, as a registered charity.
In the event the Government once again closes indoor hospitality venues due to an increase in infection levels, an exchange or full refund will be available to anyone who has pre-ordered tickets.
If you are concerned about returning to the cinema or the recent changes we have made and would like to visit to see the updated measures in place before watching a film, we are more than happy to show you around and answer any questions you may have. Please email the Box Office or call 0114 275 7727 to arrange your visit.
Entering the building and getting around
To help you navigate our cinema and café bar safely we have put in some directional signage. Our staff will also be on hand to help point you in the right direction and make sure you stay safe during your visit.
Hand sanitiser stations
Keeping your hands clean is key. We ask that you wash your hands regularly while with us and use the hand sanitiser stations that have been installed around the building.
Customer toilets will be regularly checked throughout the day. Due to the size of our bathrooms, we ask that you try to socially distance where possible. Please wait outside the room if more than 2 people are already using the facilities.
Only one person, household, or group will be able to use our lift at any one time.
We have removed a number of tables and chairs within our café bar so you can sit 1 metre apart from others.
When you enter the café bar, please find a free clean table (visible via a green sign) and then place your order at the bar. Markers have been placed on the floor around the bar to provide socially distanced queuing.
NHS Test and Trace posters are place around the bar if you would like to check into this service.
Our tables and chairs will be sanitised after each use and be clearly marked when ready to use.
Our kitchen operates at a 5-star food and hygiene safety standard, and we will continue to build on our high standards with increased cleaning routines.
All staff are required to hand wash and sanitise regularly and have been retrained in our new procedures and safety guidelines.
Booking in advance is available by completing our café bar contact form or you can pop in to see if tables are available on the day.
Additional cleaning and PPE
In the cinema, extra time will be allowed to carry out thorough cleaning between each screening. Showroom employees will be sanitising all contact points regularly throughout the day. Areas of heavy use such as stairways and foyer spaces will also receive additional cleaning. Customer toilets will be patrolled regularly.
In the café bar, tables and chairs will be thoroughly cleaned in between each use and be clearly marked when ready to use.
All staff are required to hand wash and sanitise regularly and have been provided with PPE and additional training on safety measures, hygiene standards and new procedures to make sure they can provide a safe service. Part of their training includes an online e-learning module and assessment test on COVID 19 created by the UK Cinema Association.
Additional waste bins have been located around both the cinema and café bar. We have also upgraded our air conditioning system to circulate fresh air only.
Automatic hand sanitising stations have been installed at all entrances and exits, alongside additional sanitising points throughout the building, including all cinema screens.
Our supervisors and managers will audit our systems daily to ensure we are achieving our hygiene controls.
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